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Paying in the mobile app

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In the Taska app for Android, payment opens in a browser tab on top of the app. When you come back, the app checks the invoice by itself.

How paying in the app works

  1. Tap “≡”, and at the bottom of the menu tap the button with your name.
  2. In the “User profile” window, tap the bank card icon. This is the “Billing” tab, and on a narrow screen the tabs have no labels.
  3. Tap the button to subscribe to a plan, and in the checkout window tap “Proceed to payment”. If an invoice has already been issued, tap “Pay” next to it.
  4. A browser tab with the YooKassa page opens on top of the app. Pay there. If your bank asks you to confirm the payment in its app, confirm it and come back to Taska.
  5. Close the browser tab or just switch back to Taska. The app checks the invoice, and if the payment went through, the “Thank you for being with us!” window appears.
The User profile window on a narrow screen: the bank card icon in the row of tabs is numbered 2, and the Billing & Subscription tab is open below

Team invoices are paid the same way, except that the “Billing” tab is in the space settings. Subscribing to Pro step by step is described in “How to subscribe to Pro”.

If the plan didn't turn on right after payment

Sometimes the bank confirms a payment with a delay. The app waits about two more minutes and shows the “Thank you for being with us!” window as soon as the payment is confirmed.

How to check. Open the “Billing” tab and find the invoice in the “Invoices” table. The “Paid” status means everything is fine. The “Open” status means there's no confirmation yet.

What to do. Wait, and don't pay the same invoice a second time. If the money was charged but the invoice is still “Open”, contact support as described in “How to contact Taska support”. Include the invoice number and the date and amount of the payment.

If you see “The payment was not completed”

The message “The payment was not completed. The invoice is still open” means the payment failed or was canceled. The invoice is still there.

What to do. Open the “Billing” tab and tap “Pay” next to this invoice. On the YooKassa page you can choose a different payment method.

If you paid, but the app shows the old state

This happens if you paid in another browser or on a computer. The app doesn't know about that payment until it refreshes the screen.

What to do. Close the “User profile” window, pull the screen down from the very top and let go. Taska reloads the screen, and the “Billing” tab shows the new state. This gesture doesn't work in open windows.

If you can't pay in the app

Pay on the website. Open taska.be in your phone's browser or on a computer, sign in to the same account and pay the invoice on the “Billing” tab. The website and the app share the same subscription and invoices.

If you have an iPhone

There's no separate app for iPhone. Open taska.be in the browser and pay the same way as on a computer.

On the website: Taska pricing: Free forever, Pro and Business with no add-on modules