How to contact Taska support
You can contact support right from Taska. In the “User profile” window, click “Support” and send the form. If you can't sign in, email support@taska.be.
How to contact support from Taska
- At the bottom of the sidebar, click the button with your name.
- In the “User profile” window, click “Support” on the left under the tabs. On a short screen these buttons have no labels, so click the lifebuoy icon. On a phone, it's in the bottom row of the window.
- The “Contact support” window opens. Fill in the “Subject” field and describe your question in the “Details” field. Taska fills in your name and email for you.
- Tick both boxes. With the first one you consent to the processing of your personal data, with the second one you accept the Terms of Service. If the form has an “I am not a robot” check, complete it too.
- Click “Send ticket”.
You'll see “Ticket received” with the ticket number. Click “Track progress”, and a list of your support tickets opens in a new tab. It shows how work on each one is going. The “User profile” window stays open after you send the form.
What to include to get help faster
- What you were doing and what went wrong.
- What you've already tried.
- Where it happens, for example the name of the project or board and a link to the task. Copying a link is described in “Link to a task and the ‘Share’ button”.
You can't attach a file to the form. If you need to send a screenshot, email it to support@taska.be.
If you can't sign in to Taska
- On taska.be and on the pages of this help center, there's a support button in the corner of the screen. It opens the same form, but you enter your name and email yourself. Use the email of your Taska account.
- Send an email to support@taska.be.
- Message Taska's founder on Telegram, his account is @i_podprugin.
Common reasons why an email doesn't arrive or you can't sign in are covered in “No email from Taska or you can't sign in”.
There's no “Support” button in the “User profile” window
On a short screen, the buttons under the tabs have no labels. “Support” is the first one in that row, with the lifebuoy icon. If there's no such button at all, email support@taska.be.